Returns or Exchanges
- Refund Policy Overview
At Tasteful Utensils, we are committed to ensuring that you are satisfied with your purchase. If you are not satisfied with your purchase, we offer a flexible refund policy to meet your needs. - Refund Request Period
If you wish to return a product, please submit a refund request within 30 days of receiving the product. Requests after this period will not be accepted. - Return Conditions
In order to be eligible for a refund, the product must meet the following conditions:
Unopened and in the original packaging.
Used or damaged products will not be accepted unless due to our fault (such as damage or wrong shipment).
Returned products should be accompanied by the original receipt or proof of purchase.
- Return Process
To request a refund, please follow the steps below:
Contact our customer service team and explain your refund request.
We will provide a return address and specific return instructions.
Send the product back to the specified address as instructed.
- Refund Processing Time
We will process your refund within 7 business days of receiving the returned product. Refunds will be made to the original payment method, and the time it takes to arrive in your account depends on your bank or payment platform. - Shipping costs
Please note that shipping costs for returns are usually borne by the customer unless the return is due to our shipping error or the product is damaged. To ensure the safe return of the product, please choose a shipping method with tracking service. - Exceptions
Certain types of products may not be eligible for the refund policy, these include but are not limited to:
Personalized or customized products
Discounted or clearance products (specially marked products)
- Contact us
If you have any questions or need assistance regarding the refund policy, please contact us through the “Contact Us” page on our website or send an email directly to inventory@tastefulutensils.com. Our customer service team will respond to your inquiry within 24 hours.
We thank you for your support of Tasteful Utensils and look forward to providing you with more great products!